Greg Gittins

8903 Stone Vista Lane

801.931.8799greg.gittins@comcast.net

 

SUMMARY

Highly experienced in technical writing, documentation and document control having developed document control system for 3 companies. Implemented complete electronic document control for 2 companies and managed the document control system including aspects of electronic and hard copy retention.  Significant experience in the management and administration of day-to-day operations of quality control activities and quality assurance.  Dependable, thorough, and well organized with proven track record in developing sampling techniques and schedules, interpreting data, and ensuring continuous improvement.  Highly experienced in all aspects of several current quality systems.  Familiar with various quality methodologies using FDA rules and regulations.  Fluent in Spanish.  Major strengths in:

·              Workflow Production	·              Root Cause Analysis and Problem Solving
·              Regulatory Compliance	·              Chemistry
·              Document Control	·              Customer Relations and Retention
·              Training and Personnel Administration	·              Increasing Personnel Morale and Production
·              Materials Sampling and Testing	·              Audit and Compliance Regulations
·              Scientific Research	·              Technical Writing

 

SELECTED HIGHLIGHTS

TECHNICAL WRITING

·              Performed program and functional analysis on multiple software programs in major fact finding so as to be able to describe to in house software engineers and management the flow of the programs.

·              Wrote documentation to support findings and to verbally describe the data storage and flow.

·                Diagramed the documentation to demonstrate the locations of data and flow into and out of those repositories including the duplication of effort.

·              Wrote major portions of quality manuals for 6 companies. Of those, 4 passed ISO 9000 certification audit on the first try.

·              Wrote, edited quality manuals and trained several different disciplines on how to write quality manuals.

·              Through reading, editing and condensing was able to take a 1000 page quality manual submitted from the before mentioned disciplines to a 130 page document.

·              Wrote required work instructions as part of mentioned quality manuals.

·              Wrote and edited software instructions and Standard Operating Procedures for 4 companies to accompany the quality manuals.

 

Documentation and Document Control

·              Designed, developed and implemented quality system for documentation in accordance with applicable protocols and procedures.

·              Managed document control system for 3 companies and trained all personnel in all aspects of document control including duties and requirements for applicable systems.

 

QUALITY AND REGULATORY

·              As a regulatory official led compliance inspections/audits and successfully aided customers in obtaining compliance after initial inspection.

·              Planned, organized, and led internal and supplier quality audits resulting in increased understanding on the part of auditees and compliance with established standards.

 

·              Led compliance audits as a regulatory official and successfully aided auditees in obtaining compliance after initial audit.

·              Successfully implemented Quality Management Plans and wrote quality manuals for 4 different companies, 2 of which seeking ISO 9000 certification achieved it on the first try.

 

RESEARCH / PROBLEM SOLVING

·              Prepared and audited against Contract Requirements/Quality Agreements system successfully ensuring that all aspects of the established contract requirements and quality agreements were met.

·              Performed successful root cause analyses on methodology, implementation, and ongoing practices to improve all systems resulting in a savings to the company in over $2M annually.

·              Developed and enforced strict audit procedures to ensure compliance with ISO 9000, cBMP and cGMP protocols and guidelines.

·              Transformed poor and inconsistent results by field auditors into consistent, uniform applications for customer satisfaction.

·              Developed and executed plan to completely modernize QA testing facility over a period of 3 years with significant cost savings to company.

 

LEADERSHIP

·              Directed team efforts and trained team members to achieve better and more efficient workflow.

·              Established and communicated expected standards, reviewed progress, and coached team members to achieve highest levels of performance and job satisfaction.

·              Represented departments on management teams and committees playing a major part in steering companies to establish best corporate policy. This constituted major direction changes in management view of quality leading to more efficient operations.

·              Team player ensuring that proper credit for achievements is placed where deserved.

 

EXPERIENCE

 

TECHNICAL WRITER/QUALITY CONTRACTOR, West Jordan, UT   January 2009 - Present

 

Contractor to OC Tanner, Salt Lake City, UTOctober 2014 – April 2015

 

Technical Writer/Business Intelligence (Software)

·  Specific Job Duties Include:

o  Performs business analysis and determine data influx, storage and flow within company.

o  Write documentation to describe the information gathered from system owners and support engineers so that management, engineering staff, developers and system owners can easily understand operation of system.

o  Diagram the data flow within the system so that it is easily understood and easily followed for any part of the system needed to be described.

o  Diagram and highlight the system redundancies and overlap so as to show how to better the flow of information.

o  Develop trust between the developers, engineers and management so as to better the company.

 

 

 

TECHNICAL WRITER/QUALITY CONTRACTOR, West Jordan, UT    January 2009 - Present

(continued)

 

Technical Writer / Quality Consultant / Trainer (specializing in Quality documentation and Work Instructions)

·  Specific Job Duties Included:

o  Performing Quality audits

o  Writing and re-writing quality documentation to specific requirements for appropriate quality systems and how to perform quality audits of quality systems.

o  Training quality auditors on how to perform a successful quality audit.

o  Writing work instructions for employees working on the floor.

o  Training employees on performing work according to work instructions.

o  Writing work instructions for end users of equipment including large manufacturing equipment down to delicate scientific instruments.

o  Writing work instructions on how to perform actual scientific tests using the above mentioned scientific instruments.

o  Write SOP’s for software companies relating to benefit administration.

o  Edit and write in clear language developer ideas and processes

o  Write for business analysts clear customer requirements in order to provide insight for developers.

 

HNTB Corporation, Lehi, UTJuly 2008 – December 2008

Quality Auditor / Technical Writer / Trainer

·  Specific Job Duties Included:

o  Performing Quality audits

o  Wrote and edited major portions of Quality manual that included all aspects of scope, engineering, land acquisition, real estate applications and engineering contracting of I-15 CORE project.

o  Writing and re-writing quality documentation to specific requirements for appropriate quality systems and how to perform quality audits of quality systems.

o  Training quality auditors on how to perform a successful quality audit.

o  Training management on quality system required to fulfill Federal contract

o  Training engineering contractors on quality system applications and fulfillment.

 

State of Utah, Salt Lake City, UTSeptember 1997 – July 2008

Regulatory Official / Laboratory Manager / Database & Documentation Manager / Quality Auditor / Trainer

·  Specific Job Duties Included

o  Perform work as motor fuel chemist/specialist in a regulatory/quality auditor function in enforcing laws and rules as well as investigations into fraud and malfeasance.

o  Wrote quality manual for motor fuel laboratory and work instructions for preparing samples for laboratory testing and operation of scientific instruments.

o  Trained lab personnel on correct sample taking procedure and testing of samples.

o  Wrote work instructions on database preparation.

o  Prepared database for migration of hard copy regulatory files to electronic record keeping.

 

o          Corrected, updated and migrated, sometimes by data entry, all pertinent regulatory records to electronic database.

o          Wrote work instructions for operations of mobile offices for regulatory field personnel.

o          Wrote major sections of code to facilitate data entry by regulatory field personnel.

o          Was major contributor to copyrighted code for company with regulatory specific software for mobile offices purchased by State of Utah.

o          Set up mobile offices for regulatory field personnel.

o          Trained and mentored regulatory field personnel on new mobile office set-up.

o          Wrote regulatory Administrative Rules (equivalent of quality regulations and work instructions for appropriate commercial activities.

 

American Pacific Corporation, Cedar City, UTMay 1989 – February 1997

QA / QC Tester / Lab Manager / Researcher / ISO Auditor/Quality Writer

·  Specific Job Duties Included:

o  Perform analysis on samples for manufacturing.

o  Perform analysis as per military specifications with oversight by purchasing company auditor.

o  Performed research on first generation airbag chemicals and new fire suppression chemicals as well as actual fire fighting techniques using new type of fire suppression compound.

 

American Pacific Corporation, Cedar City, UTMay 1989 – February 1997

·  Specific Job Duties Included (continued):

o  Performed analysis on quality of incoming building block materials for fire suppression systems as well as building block materials for first generation airbag compounds.

o  Wrote major portions of 3 quality manuals in preparation for ISO quality system certification of which all passed on first audit.

o  Wrote work instructions for manufacturing procedures for 3 manufacturing systems of the Company.

o  Wrote work instructions for laboratory sampling and use of laboratory instruments.

o  Performed both internal and supplier audits including 3M, DuPont, Corning and other major chemical manufacturers.

o  Worked as purchasing agent and contract negotiator.

o  Was liaison for Company with several State agencies.

 

EDUCATION AND TRAINING

 

BS, Biology/Environmental Science, Minor in Philosophy, Chemistry & Engineering, Brigham Young University, Provo, UT

Completed coursework in:  Technical and Persuasive Writing, Quality Auditing, Quality Management, Sampling and Testing, Statistical Process Control, Vendor Relations, HACCP protocols, Various Technical Instrumentation and HAZMAT training

 

Highly skilled with Microsoft Office Pro, Adobe systems, Wrightsoft Design software, Google Draw and Design, AutoCad 2D, Broderbund Print Shop, databases, and familiar with various other computer languages